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FAQs – Frequently Asked Questions

General

What time is check-in and check-out?

Check-In & Check-Out

Check-in is at 4:00pm local time.
Check-out is at 12:00pm local time.

Do you have a fitness center?

Fitness

No, but we would suggest checking out Laguna Health Club.

Do you have a spa or salon?

Spa & Salon

No, but here are a few we would suggest:
The Hudson Salon
International Hair Salon

Do you have a hot tub?

Hot Tub

Yes, our hot tub is open from 9:00am to 11:00pm.

Do you have a pool?

Pool Time

Yes, our pool is open from 9:00am to 9:00pm.

Are pets allowed? Are there restrictions for weight, height or types?

Yes, we gladly welcome up to two pets per room.

Pets must weigh no more than 40 pounds to be permitted to stay at Laguna Beach House. We ask that you please inform us prior to arrival that you will be traveling with your pet (or pets). A Pet Waiver must be completed and submitted to our Guest Services, and a $50 non-refundable pet deposit per stay will be charged upon check-in. The fee will be waived for service animals with proper documentation.

Prior to arriving, please be aware of our pet policies and amenities. Please note, restricted breeds include Pit Bulls and Pit Bull mixes.

What is the minimum age for check-in?

Check-In Age

You must be at least 21 years of age to check-in at Laguna Beach House.

Do you have full Ocean View rooms?

Ocean Views from your Room

Yes, select rooms on the second level have views of the ocean.

How far are you from Main Beach?

Main Beach Info

A short 10 minute walk along Heisler Park.

Do you charge for parking?

Parking Fees

Yes, there is a charge of $15 per vehicle, per night.

What does the Nightly Amenity Fee include?

Nightly Amenities for our Guests

  • Unlimited high speed wireless internet access
  • Yogurt, coffee and tea served in the Lobby each morning
  • Cookies and milk in the Lobby each evening
  • USA Today newspapers available in the Lobby
  • In-room coffee provided daily
  • Beach amenities including: towels, chairs, umbrellas, buckets and shovels

Local Information

Where can I get a rental car?

Rental Car

To reserve a rental car with Enterprise, please click here.

Do you have suggestions on places to eat?

Eat

Yes, check out the map here from places nearby.

Do you have a fitness center?

Fitness

No, but we would suggest checking out Laguna Health Club.

Do you have a spa or salon?

Spa & Salon

No, but here are a few we would suggest:
The Hudson Salon
International Hair Salon

Reservations

I found a better rate on another site, do you offer price matching?

The best rate is right here! Our Price Match Guarantee is available when a lower rate is found on a public website with the same stay conditions*.

To be eligible for Price Match Guarantee, a link to the website where the lower rate is presently available and a screenshot of the rate as displayed on the website will be required. We advise not to book the lower rate until speaking with a Reservations Specialist. Price Match Guarantee will only be honored by our Reservations Team who may be reached by contacting 800-297-0007.

*Stay conditions must include same hotel (Laguna Beach House / 475 N. Coast Highway, Laguna Beach, California 92651), room type, guest count and dates of stay. Rate must be publically accessible and available to book. Our Price Match Guarantee is not applicable to packages, special rates or advance purchase offers. Price Match Guarantee may not be applied to existing reservations booked directly at Laguna Beach House.

What are Book Direct Benefits?

Benefits to Booking Direct

We offer exclusive perks for guests who book directly by calling our hotel or reserving on our website. Our Book Direct Benefits include the following:

  • Branded Beach Ball
  • (2) Complimentary Welcome Beverage at the Pacific Terrace Bar at The Inn at Laguna Beach

All benefits are per stay. 

Do you have ADA Accessible rooms?

ADA Rooms

Yes, we do have ADA Accessible rooms. For more information, please contact our front desk at 949 497 6645 or navigate to Accessible Accommodations.

What time is check-in and check-out?

Check-In & Check-Out

Check-in is at 4:00pm local time.
Check-out is at 12:00pm local time.

What is the cancellation policy?

Cancellation

Our cancellation policy is dependent on the rate or package purchased. We have a 7 day prior to arrival cancellation policy on most reservations. You must cancel by 4pm local time, 7 days prior to arrival to avoid penalty.

Can I request an early arrival?

Early Arrival

Early arrivals are based on availability on day of arrival. Please call 949-497-6645 prior to your arrival for more information.

I confirmed through a third-party, how do I make changes or cancel that reservation?

Third Parties

We are unable to modify or cancel third-party reservations.
Contact the company directly that you confirmed with.

How can I view or edit my reservation?

Click here and select “My Reservations” at the top.

Do you have cribs and pack-n-plays?

Cribs & Pack-n-Plays

Yes, they are both available by request and based on availability.
There is no additional charge.

Do you have roll-aways?

Roll-Aways

No, we do not have roll-aways.

What is the minimum age for check-in?

Check-In Age

You must be at least 21 years of age to check-in at Laguna Beach House.

Location

Where can I get a rental car?

Rental Car

To reserve a rental car with Enterprise, please click here.

What is the closest airport?

Airport

John Wayne Airport (SNA) is approximately 15 miles from the hotel.

What are your cross streets?

Cross Streets

We are between Myrtle Street and Jasmine Street.

Meetings & Events

I am interested in hosting a meeting or event, who can I contact?

Meeting or Event

Please request a proposal and someone will reach out to you shortly.

Press & Partnership Inquiries

I am interested in a photo shoot at your hotel, who can I contact?

For photo shoot inquiries, please fill out our Photo Shoot Request Form.
If we’re able to accommodate you, we’ll get in touch within 2 business days.

I am interested in a media/editorial stay at your hotel, who can I contact?

If you’re a journalist, editor or freelance writer and would like to inquire about a media stay with us, please fill out our Media Stay Request Form.

I need media and hotel materials for editorial coverage, who can I contact?

For images, logos or information needs for editorial content, please contact us directly at PR@classichotels.com.